User Journey Overview
=====================

The Co-design platform guides you through a structured, collaborative process to design resilient services.

This page gives you an overview of how the platform features connect. Each step feeds the next, creating a virtuous cycle where your project knowledge grows richer over time.

The Co-design Methodology
--------------------------

The platform is built on three foundational pillars:

1. **Design** — Innovative solutions addressing real user needs
2. **Collective** — Heterogeneous actors collaborating across disciplines
3. **Crisis** — Support for unlikely but necessary collaboration

The 4 Phases
~~~~~~~~~~~~~

.. list-table::
   :header-rows: 1
   :widths: 12 25 63

   * - Phase
     - Name
     - Focus
   * - Phase 1
     - Identification
     - Stakeholders, projects, ecosystem mapping
   * - Phase 2
     - Data-Information-Value
     - DIV creation, needs identification
   * - Phase 3
     - User Research & Validation
     - Profiles, journeys, feedback, integration challenges
   * - Phase 4
     - Outcomes & Sustainability
     - Outcomes diagram, sustainability canvas

.. mermaid::

   graph LR
       A[Create Project<br/>or Flash Diagnosis] --> B[AI Chat]
       B --> C[Templates]
       C --> D[Knowledge Base]
       D --> B
       B --> E[Diagnosis]
       E --> B

   style A fill:#e3f2fd,color:#000
   style D fill:#e8f5e9,color:#000

The Workflow
------------

**1. Start your project**

Create a project with your service idea, or begin with a :doc:`Flash Diagnosis <02-features>` to quickly assess your idea's maturity across the 5 dimensions. A Flash Diagnosis can be converted into a full project at any time.

**2. Explore with AI Chat**

The :doc:`AI Chat <02-features>` is your main workspace. Ask questions, brainstorm, and let the methodology-aware assistant guide you through the 4 co-design phases. It adapts its suggestions to your project's current state.

**3. Fill templates manually or with chatbot guidance**

When structured input is needed, the AI suggests relevant :doc:`templates <02-features>` — stakeholder ID cards, user profiles, sustainability canvases, and more. You can also fill them manually from the Templates section or with the help of the chatbot who will provide suggestions.

**4. Build your Knowledge Base**

Every completed template and diagnosis result feeds the :doc:`Knowledge Base <02-features>`. This is the project's collective memory — structured, searchable, and always growing.

**5. Make the AI smarter**

The AI searches the Knowledge Base on every query (RAG). The more knowledge you accumulate, the more grounded and relevant the AI's responses become.

**6. Track progress with Diagnosis**

Run a :doc:`diagnosis <02-features>` periodically to see how your scores evolve across the 5 dimensions (Usefulness, Operability, Usability, Sustainability, Scalability). Use the radar chart to identify gaps.

**7. Iterate until complete**

Repeat the cycle — chat, fill templates, diagnose — advancing through all 4 phases until your project reaches maturity.