FAQ & Troubleshooting ===================== Common questions and solutions for typical issues encountered on the platform. AI Responses ------------ Why are the AI's responses generic? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The AI uses **Retrieval-Augmented Generation (RAG)** — it searches the co-design methodology documentation for relevant context. If your project has little structured data, the AI lacks project-specific context to draw from. **Fix:** Complete 3-4 templates (start with a Project ID Card and Stakeholder ID Cards). You'll notice immediate improvement in the AI's specificity. Why did the AI suggest the wrong template? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The routing agent classifies your intent based on your message. If the message is ambiguous, it may trigger the wrong agent. **Fix:** Be explicit about what you want. Instead of "help me with my project", say "help me create a stakeholder ID card for our local municipality." Why does the AI repeat itself? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Each thread has independent memory. If you've discussed a topic in one thread and switch to another, the AI doesn't carry that context over. **Fix:** Keep related topics in the same thread, or reference earlier work: "Based on the stakeholder cards we created in Phase 1, suggest partnerships for Phase 4." Diagnosis --------- Can I redo a diagnosis? ~~~~~~~~~~~~~~~~~~~~~~~~ Yes. You can run a :doc:`project diagnosis <02-features>` as many times as you want. Each run is saved independently, allowing you to compare scores over time. My scores haven't changed after completing templates ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The diagnosis is based on your **questionnaire answers**, not on the templates directly. After completing templates, re-run the diagnosis and update your answers to reflect the new knowledge you've gained. What's the difference between Flash and Project Diagnosis? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ - **Flash Diagnosis** — Standalone, no project needed. Quick 12-question assessment to validate an idea before committing. - **Project Diagnosis** — Attached to a project. Can reference Knowledge Base content. Allows comparison over time. Projects & Collaboration ------------------------ I can't find the invite code ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Go to **Project Settings → Manage Members**. The invite code is displayed at the top. Only project admins can view and regenerate it. A member joined but can't see templates ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ New members have the **Member** role by default. Members can view and contribute to templates. If they can't see content, check they've been approved (admins must accept join requests). Can I transfer project ownership? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Currently, the original creator remains the admin. Additional admins can be promoted from Project Settings → Manage Members. Templates --------- Can I edit a template after submitting? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Yes. Navigate to the :doc:`Knowledge Base <02-features>`, find the template, and click to edit. Changes generate a notification for all project members. The AI pre-filled incorrect information ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ AI-generated content in templates is a suggestion. You can edit any field before or after submitting. The AI improves its suggestions as the Knowledge Base grows. Can I delete a template? ~~~~~~~~~~~~~~~~~~~~~~~~~ Yes (admin or creator only). Deleting a template removes it from the Knowledge Base and the AI will no longer reference it. This action generates a notification. General ------- Is my data stored in Europe? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Yes. The platform runs on European cloud infrastructure (OVH). No data is sent to US-based providers. LLM inference uses open-weight models deployed on European servers. The platform is slow or unresponsive ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ - **During AI responses** — Streaming is normal; complex queries take a few seconds to start - **General slowness** — Check your network connection; the platform requires a stable internet connection - **Timeouts** — Long-running AI queries (web search, complex analysis) may take up to 30 seconds .. seealso:: - :doc:`03-chat` — How the AI works and best practices - :doc:`04-templates` — Templates, Knowledge Base, and how they feed the AI - :doc:`05-diagnosis` — Understanding scores and when to re-run