User Journey Overview

The Co-design platform guides you through a structured, collaborative process to design resilient services.

This page gives you an overview of how the platform features connect. Each step feeds the next, creating a virtuous cycle where your project knowledge grows richer over time.

The Co-design Methodology

The platform is built on three foundational pillars:

  1. Design — Innovative solutions addressing real user needs

  2. Collective — Heterogeneous actors collaborating across disciplines

  3. Crisis — Support for unlikely but necessary collaboration

The 4 Phases

Phase

Name

Focus

Phase 1

Identification

Stakeholders, projects, ecosystem mapping

Phase 2

Data-Information-Value

DIV creation, needs identification

Phase 3

User Research & Validation

Profiles, journeys, feedback, integration challenges

Phase 4

Outcomes & Sustainability

Outcomes diagram, sustainability canvas

 
        graph LR
    A[Create Project<br/>or Flash Diagnosis] --> B[AI Chat]
    B --> C[Templates]
    C --> D[Knowledge Base]
    D --> B
    B --> E[Diagnosis]
    E --> B

style A fill:#e3f2fd,color:#000
style D fill:#e8f5e9,color:#000

The Workflow

1. Start your project

Create a project with your service idea, or begin with a Flash Diagnosis to quickly assess your idea’s maturity across the 5 dimensions. A Flash Diagnosis can be converted into a full project at any time.

2. Explore with AI Chat

The AI Chat is your main workspace. Ask questions, brainstorm, and let the methodology-aware assistant guide you through the 4 co-design phases. It adapts its suggestions to your project’s current state.

3. Fill templates manually or with chatbot guidance

When structured input is needed, the AI suggests relevant templates — stakeholder ID cards, user profiles, sustainability canvases, and more. You can also fill them manually from the Templates section or with the help of the chatbot who will provide suggestions.

4. Build your Knowledge Base

Every completed template and diagnosis result feeds the Knowledge Base. This is the project’s collective memory — structured, searchable, and always growing.

5. Make the AI smarter

The AI searches the Knowledge Base on every query (RAG). The more knowledge you accumulate, the more grounded and relevant the AI’s responses become.

6. Track progress with Diagnosis

Run a diagnosis periodically to see how your scores evolve across the 5 dimensions (Usefulness, Operability, Usability, Sustainability, Scalability). Use the radar chart to identify gaps.

7. Iterate until complete

Repeat the cycle — chat, fill templates, diagnose — advancing through all 4 phases until your project reaches maturity.