FAQ & Troubleshooting

Common questions and solutions for typical issues encountered on the platform.

AI Responses

Why are the AI’s responses generic?

The AI uses Retrieval-Augmented Generation (RAG) — it searches the co-design methodology documentation for relevant context. If your project has little structured data, the AI lacks project-specific context to draw from.

Fix: Complete 3-4 templates (start with a Project ID Card and Stakeholder ID Cards). You’ll notice immediate improvement in the AI’s specificity.

Why did the AI suggest the wrong template?

The routing agent classifies your intent based on your message. If the message is ambiguous, it may trigger the wrong agent.

Fix: Be explicit about what you want. Instead of “help me with my project”, say “help me create a stakeholder ID card for our local municipality.”

Why does the AI repeat itself?

Each thread has independent memory. If you’ve discussed a topic in one thread and switch to another, the AI doesn’t carry that context over.

Fix: Keep related topics in the same thread, or reference earlier work: “Based on the stakeholder cards we created in Phase 1, suggest partnerships for Phase 4.”

Diagnosis

Can I redo a diagnosis?

Yes. You can run a project diagnosis as many times as you want. Each run is saved independently, allowing you to compare scores over time.

My scores haven’t changed after completing templates

The diagnosis is based on your questionnaire answers, not on the templates directly. After completing templates, re-run the diagnosis and update your answers to reflect the new knowledge you’ve gained.

What’s the difference between Flash and Project Diagnosis?

Flash Diagnosis — Standalone, no project needed. Quick 12-question assessment to validate an idea before committing.
Project Diagnosis — Attached to a project. Can reference Knowledge Base content. Allows comparison over time.

Projects & Collaboration

I can’t find the invite code

Go to Project Settings → Manage Members. The invite code is displayed at the top. Only project admins can view and regenerate it.

A member joined but can’t see templates

New members have the Member role by default. Members can view and contribute to templates. If they can’t see content, check they’ve been approved (admins must accept join requests).

Can I transfer project ownership?

Currently, the original creator remains the admin. Additional admins can be promoted from Project Settings → Manage Members.

Templates

Can I edit a template after submitting?

Yes. Navigate to the Knowledge Base, find the template, and click to edit. Changes generate a notification for all project members.

The AI pre-filled incorrect information

AI-generated content in templates is a suggestion. You can edit any field before or after submitting. The AI improves its suggestions as the Knowledge Base grows.

Can I delete a template?

Yes (admin or creator only). Deleting a template removes it from the Knowledge Base and the AI will no longer reference it. This action generates a notification.

General

Is my data stored in Europe?

Yes. The platform runs on European cloud infrastructure (OVH). No data is sent to US-based providers. LLM inference uses open-weight models deployed on European servers.

The platform is slow or unresponsive

During AI responses — Streaming is normal; complex queries take a few seconds to start
General slowness — Check your network connection; the platform requires a stable internet connection
Timeouts — Long-running AI queries (web search, complex analysis) may take up to 30 seconds